A: Yes, as long as your total booking doesn’t exceed the maximum number of players for the room  For e.g., if you booked for 4 people, and one friend decided to join on the day, the difference can be paid on arrival.

A: You can expect a fun and safe environment.   We suggest you first start by searching the room for clues – be thorough!   Then work with your teammates to solve the various types of puzzles or problems.   Cooperation, teamwork and different approaches to solving things are the best ways to succeed

A: We love your enthusiasm however we have a tight schedule and do start on time.  If your team arrives early, you will need to wait outside until we have finished resetting the room.

A: There is ample parking onsite.  We are located at Suite 3/85 – 93 Victoria Road, Parramatta NSW.  You can find a map in the contact link of this page or if you get lost, call this number 0448 615 195 and we’ll give you instructions of how to find us.

A: Our rooms offer an ‘eerie’ feel through atmospheric elements such as lighting, effects, or items and props. We also use several real antiques and period elements to create a stronger feeling of authenticity.  There are props in the rooms that may frighten you but no one will jump out at you.  Our rooms are dimly lit and somewhat creepy, however the vibe is meant to be a fun and exciting team experience.

A: Your safety is our top priority! You may exit from the room during any point of the game. The game is all about solving puzzles to find your way out. Many people who are claustrophobic have reported that they felt no symptoms of claustrophobia in the rooms.   However, if someone feels unwell for any reason, there is an emergency button in every room allowing people to exit the room at any time.   And no, that doesn’t count as ‘escaping’.   All of our rooms are monitored by security cameras allowing us to assist you and provide a hint or clue if you’re stuck on a particular puzzle.

A: Our escape games are designed for persons over the age of 16. Participants who are 13 years or younger must be accompanied by an adult. Children will need a guardian/parent’s signature on a waiver form in order to play the game.

A: Our games are indeed very challenging! You are encouraged to ask us for hints when needed by speaking clearly in the room.  We can see and hear you and will give you clues when asked.

A: We have a minimum and maximum number of players based on the selected theme, ranging from groups of 2 to 8 people. You may refer to the game information page for details.

A: Of course! Our venue is the perfect place to host your next event. Each room is suited for a maximum of 8 players and groups of up to 24 players will be divided between our 3 rooms. Companies are also encouraged to book multiple sessions where 3 groups of 8 players will be playing simultaneously every hour. Please call us to make a booking or for more information.

A: Unfortunately no we do not. You must have a booking prior to arriving at our premises to avoid disappointment. We only have a limited number of sessions per day and it’s always best to book in advance. For same day bookings, please call us to check what sessions are available. If you decide to book a time and room, a 2 person deposit is required to secure the room and the remaining players can pay on arrival. This is only applicable to same day bookings.

A: We do not offer refunds however we will provide a credit note on the difference in room cost.  Please note that our costs are based on a sliding scaled so your cost per person will increase with less players in the room, hence your credit note will be less than the cost per person you initially paid for.

A : No photos and videos are allowed. Cameras are not allowed in the room. Lockers will be provided for your personal belongings.

A: No. All sales are final. However, we may reschedule your booking if contacted at least 24 hours prior to the reservation. We encourage all participants to arrive at least 10 minutes early in order to check belongings and be briefed on the game.   Unfortunately, if you are late, it will take valuable minutes off your game time, minutes that could cost your success. If you are more than fifteen minutes late, your booking will automatically be cancelled.   All sales are final.   Our game is a live event, so once a booking is confirmed; refunds and cancellations are not accepted.

A: Unfortunately, due to the rooms being on the first floor, we don’t have wheelchair access.