Frequently Asked Questions
Q: Can I bring more people once I've made a booking?
A: Yes, as long as your total booking doesn’t exceed the maximum number of players for the room For e.g., if you booked for 2 people, and six friends decided to join on the day, the difference can be paid on arrival in one transaction to save time and get you in the room faster.
Q: I've never played an escape game before - do you have any tips?
A: You can expect a fun and safe environment. We suggest you first start by searching the room for clues – be thorough! Then work with your teammates to solve the various types of puzzles or problems. Cooperation, teamwork and different approaches to solving things are the best ways to succeed
Q : Are we blindfolded the entire time? I also heard we get handcuffed. Is this true?
A : No. We only blindfold you at the start of your game when entering the room. You will be led to the room by your game master and have the storyline read to you. Once the timer starts, you can remove your blindfolds. Only in the Mexican Cartel room will you be handcuffed. Your game master will lead you to your position, handcuff you and give you your storyline before exiting. Please call us on 0448 615 195 if you wish to have a female staff member. We will do our best to accommodate this request however in the event one is not available, we will alter the start of the game so no staff member will physically touch you to lead you inside the room.
Q: My team is super eager to try the escape room and we have arrived early! Can we start earlier?
A: We love your enthusiasm however we have a tight schedule and do start on time. If your team arrives early, you will need to wait outside until we have finished resetting the room.
Q: Where can I park?
Unfortunately we do not have any onsite parking. There is 3 hour parking across the road at Entrada/Coles where the entrance is on Ross Street. There is also 4 hours free street parking on Sorrell St and Palmer street. Our closest council car park is Secure Parking Riverbank, off Phillip Street.
Q: Is the game scary? Will anyone jump out and scare us?
A: Our rooms offer an ‘eerie’ feel through atmospheric elements such as lighting, effects, or items and props. We also use several real antiques and period elements to create a stronger feeling of authenticity. There are props in the rooms that may frighten you but no one will jump out at you. Our rooms are dimly lit and somewhat creepy, however the vibe is meant to be a fun and exciting team experience.
Q: Is it safe to play? Can I exit the room during the game? What if I’m claustrophobic?
A: Your safety is our top priority! You may exit from the room during any point of the game. The game is all about solving puzzles to find your way out. Many people who are claustrophobic have reported that they felt no symptoms of claustrophobia in the rooms. However, if someone feels unwell for any reason, there is an emergency button in every room allowing people to exit the room at any time. And no, that doesn’t count as ‘escaping’. All of our rooms are monitored by security cameras allowing us to assist you and provide a hint or clue if you’re stuck on a particular puzzle.
Q: What is the appropriate age for the game?
A: Our escape games are designed for persons over the age of 16. Participants who are 13 years or younger must be accompanied by an adult. Children will need a guardian/parent’s signature on a waiver form in order to play the game.
Q: What if we are stuck during a game and run out of ideas?
A: Our games are indeed very challenging! You are encouraged to ask us for hints when needed by speaking clearly in the room. We can see and hear you and will give you clues when asked.
Q: What is the minimum and maximum size of my group?
A: We have a minimum and maximum number of players based on the selected theme, ranging from groups of 2 to 8 people. You may refer to the game information page for details.
Please note: we have a minimum of 4 players per room on weekends.
Q: Is it possible to host a birthday party/school-visit/team-building event at Labyrinth Escape Rooms?
A: Of course! Our venue is the perfect place to host your next event. Each room is suited for a maximum of 8 players and groups of up to 24 players will be divided between our 3 rooms. Companies are also encouraged to book multiple sessions where 3 groups of 8 players will be playing simultaneously every hour. Please call us to make a booking or for more information.
Q: Do you accept walk-ins? How about same day bookings?
A: Unfortunately no we do not. You must have a booking prior to arriving at our premises to avoid disappointment. We only have a limited number of sessions per day and it’s always best to book in advance. For same day bookings, please call us to check what sessions are available. If you decide to book a time and room, a 2 person deposit is required to secure the room and the remaining players can pay on arrival. This is only applicable to same day bookings.
Q: I've paid for my whole group but one person didn't show up on the day. Do I get my money back?
A: We do not offer refunds however we will provide a credit note on the difference in room cost. Please note that our costs are based on a sliding scaled so your cost per person will increase with less players in the room, hence your credit note will be less than the cost per person you initially paid for.
Q : Can I take photos or video in the game room?
A : No photos and videos are allowed. Cameras are not allowed in the room. Lockers will be provided for your personal belongings.
Q: Are bookings refundable?
A: No. All sales are final. However, we may reschedule your booking if contacted at least 24 hours prior to the reservation. We encourage all participants to arrive at least 10 minutes early in order to check belongings and be briefed on the game. Unfortunately, if you are late, it will take valuable minutes off your game time, minutes that could cost your success. If you are more than fifteen minutes late, your booking will automatically be cancelled. All sales are final. Our game is a live event, so once a booking is confirmed; refunds and cancellations are not accepted.
Q: Do you have wheelchair accessibility?
A: Unfortunately, due to the rooms being on the first floor, we don’t have wheelchair access.
